Mobile Associate, Store in Store - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They’re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding content to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to properly onboard customers. Participate in skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to the manager.
• Maintain a customer-obsessed approach. Be passionate, friendly, and engaging with customers; connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Ability to perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
• Education
• High School Diploma/GED (Required)
• Work Experience
• 6 months of customer service and/or sales experience; retail environment preferred (Required).
• Knowledge,
  
  Skills and Abilities
  
  
• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun with customers; balance customer experience with performance goals (Required).
• Team Building:
  Desire to be part of the T-Mobile store team; willing to work with peers and leaders, share best practices, and resolve customer issues (Required).
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced environment (Required).
• Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel
:
Travel Required (Yes/No):
No

DOT Regulated
: DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay.…