Counter Attendant​/Cashier

Job Summary /Overview The Counter Attendant/Cashier is responsible for providing exceptional guest service in a fast-paced environment. Primary duties include taking orders, preparing ice cream products, maintaining a clean workspace, and accurately processing financial transactions. This role acts as the face of Mr. B’s, ensuring every guest has a positive and professional experience.

Essential Duties and Responsibilities The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different functional areas to cover absences or relief, equalize peak work periods, or balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Greet guests promptly, explain menu offerings, and provide recommendations based on preferences.

Prepare and serve ice cream, sundaes, shakes, and other menu items in accordance with established portion sizes and quality standards.

Operate the Point of Sale (POS) system; process cash, credit, and mobile payments accurately; and maintain a balanced cash drawer.

Maintain a clean and organized counter, dining area, and prep station. Follow all food safety and health department regulations regarding storage and handling.

Monitor inventory levels and restock toppings, cones, and supplies as needed to ensure smooth transitions between shifts.

Process orders and payments via POS without error.

Prepare all ice cream products to shop specifications.

Maintain "Open-to-Close" sanitation standards for food prep and guest areas.

Open/Close register and reconcile daily sales.

Maintain temperature logs for cooling units.

Execute "First-In, First-Out" (FIFO) rotation for dairy and toppings.

Engage guests to ensure high satisfaction ratings.

Education and Experience:

High School Diploma or GED Minimum of 6 months in a fast-paced, guest-facing environment (retail, food service, or hospitality).Demonstrated experience operating a Point of Sale (POS) system and accurately managing a cash drawer.

Strong understanding of food safety and sanitation regulations.

Skills and Knowledge:

Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.

Excellent communication and interpersonal skills.

Effectively present information to management, customers, and staff.

Ability to add, subtract, multiply, and divide.

Critical thinking skills

Basic math skills for handling payments and calculating tips Personal Attributes Safety-minded

Professional and friendly. (Even in tough situations)
Self-motivated

Honesty and integrity

Attention to detail

Team-oriented/team player
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