Retail Wine & Cigar Manager

Job Category
:
Retail & Concessions (Arena/Event Venues)

Requisition Number
: RETAI
002055

• Posted :
  July 27, 2026
• Full-Time

Showing 1 location

Ocala, FL 34482, USA

The Retail Wine & Cigar Manager oversees all aspects of store operations, supervising Retail Supervisors and associates to ensure excellence in customer experience, sales performance, merchandising, and operational standards. This role requires a results-driven leader with a deep understanding of retail strategy, wine knowledge, cigar knowledge, staff development, and brand integrity. The Retail Wine & Cigar Manager serves as the key liaison between senior management and the retail floor, driving profitability while maintaining the highest levels of service and presentation expected at the World Equestrian Center.

Primary Responsibilities:

• Leadership & Team Development
• Lead, train, and motivate associates to achieve sales goals, operational excellence, and superior customer service.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance evaluations and create development plans to support career growth.
• Recruit, onboard, and train new staff to meet evolving business needs.
• Lead with Quality, Class and Distinction.
• Operational Management
• Oversee daily store operations, ensuring compliance with all company policies, procedures, and standards.
• Manage scheduling, payroll accuracy, and staffing levels to support business demand.
• Ensure adherence to loss prevention, safety, and security protocols.
• Maintain a visually appealing and organized retail environment consistent with brand presentation standards.
• Work with the Beverage Manager to schedule weekly/monthly tastings and experiences
• Assist and collaborate with Beverage Leadership on the planning and execution of special events and tastings.
• Sales & Financial Performance
• Drive store profitability by setting sales goals, analyzing trends, and implementing strategic initiatives to increase revenue.
• Manage store budgets, control expenses, and ensure efficient allocation of resources.
• Collaborate with the merchandising team on promotional strategies and product launches.
• Inventory & Merchandising
• Oversee accurate inventory management for month end retail counts.
• Coordinate with vendors and logistics to ensure timely and accurate product deliveries.
• Supervise product placement, display setup, and in-store visual standards to enhance guest engagement and drive sales.
• Collaborate and partner with Beverage Leadership on inventory updates.

• Ensure every guest receives a premium shopping experience aligned with WEC’s service standards.
• Proactively resolve escalated customer issues with professionalism and empathy.
• Develop and implement customer engagement initiatives to build loyalty and repeat business.
• Create and support experiences in the reserve lounge for locker members and guests.

• Prepare and analyze weekly, monthly, and quarterly reports on sales trends, inventory levels, and staff performance.
• Participate in management meetings and contribute to long-term retail and food and beverage strategy planning.
• Ensure compliance with all labor laws and internal HR policies.
• Ensure compliance with all Florida Alcohol Beverage Control (ABC) laws and regulations.
• Complete and oversee bi-weekly payroll process for riders in Harry & Henry’s

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This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their Director and/or Manager. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capable of lifting up to 40 pounds and performing stockroom and merchandising duties.
• Frequent reaching, bending, stooping, and movement throughout the sales floor.

Qualifications, Education, Experience, Skills, and Abilities:

• Bachelor’s degree in Business, Retail Management, or related field preferred.
• 5+ years of…