Tire and Battery Service Advisor

Position Summary

This role maintains the safety, organization, and sales excellence of the Tire and Battery Center (TBC) at Sam's Club.

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Ensures the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation, communicates lead time changes and order cancellations, and makes alternative suggestions for installation or tire fitments.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns, using Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding time requirements for services, prioritizing TBC service appointments, and re‑prioritizing members and making recommendations to the TBC Team Lead or Technicians.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training.
• Provides products and services to members in accordance with company policies and procedures, assists with purchasing and service decisions, completes vehicle service requests and tests, operates TBC equipment properly and safely, receives, stores, and disposes of merchandise and supplies, completes and maintains documents, and processes member purchases, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Complies with company policies, procedures, and standards of ethics and integrity, implements related action plans, uses the Open Door Policy, and applies them in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting…