Fire & Emergency Parts Specialist

About this position

Position Summary:

The Fire & Emergency Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation.

He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.

Essential Duties and Responsibilities:

Monitors parts inventory and reports discrepancies to Parts Manager Updates customers on all current promotions and promotes all new products

Monitors retail zone andreplenishstocking levels of products on display and reports out of stock products in the retail zoneimmediatelyto the Parts Manager Maintains professional appearance of the retail zone Greeting walk-in customers in a friendly manner andacknowledgetheir presence if they are on a phone call Assist customers with pickup ofheavy or oversized products when necessary

Collects payment for special order parts prior to ordering

Advises customers on warranty of products

Exhausts all resources to fulfill customer demand

Records lost sales when customer demand cannot be filled

Advising customers about any back orders or delays to their orders

Contacts customers when their order has been received

Ensure customer accounts are invoiced accurately

Attends all department meetings and huddles on time Provide excellent customer experience

Locate parts and accessories and arrange for pick-up, delivery and or installation

Maintainaccuratesales documentation

Maintain up-to-date knowledge of all vehicles,accessories and promotions

Maintain personal work area in a clean and organized manner

Monitor parts inventory andmaintainstorage area in good condition

Manage, part ordering for warranty claims and road techs

Have a basic understanding of mechanics and heavy-duty chassis

Excellent record keeping and track of multiple orders

Knowledge of warranty parts replacement and vendor systems

Knowledge of CDK and/or other ERP systems

Team player with excellent customer service skills

Basic math and comprehension skills

Excellent data and record keeping skills required

Fire & emergency knowledge wanted but not necessarily needed

Able tolift upto 50lbswith the ability to climb if needed

Familiar with finding comparable parts

Perform other duties as assigned

Position Summary:

The Fire & Emergency Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation.

He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.

Essential Duties and Responsibilities:

Monitors parts inventory and reports discrepancies to Parts Manager Updates customers on all current promotions and promotes all new products

Monitors retail zone andreplenishstocking levels of products on display and reports out of stock products in the retail zoneimmediatelyto the Parts Manager Maintains professional appearance of the retail zone Greeting walk-in customers in a friendly manner andacknowledgetheir presence if they are on a phone call Assist customers with pickup ofheavy or oversized products when necessary

Collects payment for special order parts prior to ordering

Advises customers on warranty of products

Exhausts all resources to fulfill customer demand

Records lost sales when customer demand cannot be filled

Advising customers about any back orders or delays to their orders

Contacts customers when their order has been received

Ensure customer accounts are invoiced accurately

Attends all department meetings and huddles on time Provide excellent customer experience

Locate parts and accessories and arrange for pick-up,…