Receptionist - State Farm Agent Team Member
Listed on 2026-09-20
-
Sales
Customer Success Management -
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
This is NOT just a “front desk” job. This is the front line of our mission - the person who determines whether a customer trusts us, stays with us, and ultimately allows us to change their life.
Who We AreWe are a high-performing State Farm agency focused on changing lives through our sales process, developing people through mentorship, and serving our community with excellence. We don’t just sell insurance - we help people understand risk and make better decisions for their future.
The RoleAs our Director of First Impressions, you are the first voice people hear, the first face people see, the tone setter for the entire customer experience. You are responsible for turning every interaction into Trust, Confidence, and Opportunity.
Core Responsibilities- Greet every customer with energy, professionalism, and warmth
- Create a “wow” first impression in person and on the phone
- Ensure every customer feels known, valued, and cared for
- Answer inbound calls with confidence and control
- Route calls effectively to the right team member
- Identify opportunities for:
- Reviews
- Appointments
- Coverage conversations
- Maintain a clean, professional, welcoming office
- Ensure lobby reflects our brand and standards
- Coordinate hospitality (coffee, water, materials, etc.)
- Assist team with administrative flow
- Support daily team meeting readiness
This is not vague. You will be measured.
- Call answer rate & quality
- Customer satisfaction feedback
- Office readiness / professionalism
- Contribution to team culture
- Stewardship – You take ownership
- Integrity – You do what’s right, always
- Achievement – You want to win
- Constant Growth – You get better every day
- High energy and positive attitude
- Strong communication skills
- Ability to stay organized under pressure
- Coachable mindset
You are the first domino.
If you win:
- Customers stay
- Referrals increase
- Sales improve
- The team wins
This role is a launchpad. High performers can grow into a fully licensed team member which includes:
Customer Care Representatives, Sales Representatives, Leadership track.
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