Courtesy Officer - 3rd Shift

RESIDENT SERVICES STAFF- 3RD SHIFT

Reports to:

RSS Supervisor and Executive Director I FLSA Status:
Full-Time, Non-Exempt

The primary responsibility of the RSS Staff position is monitoring/greeting Residents and Guests as well as roving the property by golf cart and on foot, answering and relaying emergencies to on-call maintenance technicians, management, or emergency services. This position is not a security guard position. In this role, the individual should maintain a positive rapport with co-workers, and residents and provide a high level of detailed follow-up with the RSS Supervisor and Executive Director.

The RSS Staff position should display a proactive, positive attitude and perform all job functions as described below.

• Work independently and be able to communicate with Residents, Guests, Vendor and other Staff in emergency and non-emergency situations.
• Employee must possess good communication skills and tact in dealing with individuals who are not adhering to the property’s rules.
• Circulate throughout property, clubhouses, pools and laundry rooms on foot and by golf cart to:
  • Assure facilities are being property utilized
  • Report any rule violations
  • Direct traffic
  • Respond to Residents’ nuisance calls
  • Respond to Resident questions and concerns
  • Notify Residents of emergency situations at the property
  • Inspect and flag non-functioning exterior lights
  • Deliver notices from Management to Residents
  • Guide and assist delivery trucks and moving vans
  • Give access to and accompany authorized contractors and inspectors to Resident’s building
  • Detect any suspicious activity and ensure doors and entry points are secure
  • Take command and control of disturbances and disruptive behavior, involving the authorities when required.
• Be unstressed by climbing stairs and/or walking the property.
• Drive a golf cart during the day and at night.
• Possess good night vision in order to detect activities in the dark.
• Stand to meet incoming vehicles at the Entrance Pavilion and attempt to log in all non-Resident vehicles entering the property, give directions to visitors and delivery personnel and guide emergency responders.
• Be able to formulate an accurate description of a car, suspect(s) activity and compile the information in an Incident Report.
• Provide apartment entry to Residents who provide proper identification.
• Notify the RSS Supervisor of any unusual activity or report it directly to the Executive Director, if the RSS Supervisor is not on duty and readily available.
• Promote a positive relationship with the Residents and other Staff.
• Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and conduct preliminary investigations; notify fire and/or other emergency services if not already summoned; accurately document information, both in written form and with a camera.
• Lock and secure the tennis court, basketball court, maintenance building, bathrooms and pools at dusk.
• Ability to turn on/off water valves to apartments and buildings.
• Report all known Residents without a parking permit to the Leasing Office.
• Retrieve any trash seen on property with a grabber tool.
• Enforce parking rules and issue written Parking Violation Notices.
• Perform other related tasks as directed by RSS Supervisor and/or Executive Director.
• Follow safe workplace rules and practices in order to prevent on-the-job injuries.

• Ability to work a flexible schedule, schedule is subject to change to cover 24/7 operations
• Ability to resolve resident concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally
• Ability to apply sound decision-making
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
• Must have a valid Driver’s License
• Must have reliable transportation

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard duties.
• Frequently required to climb stairs, walk, talk, hear, and drive a golf cart while on the property.
• Occasionally lift and/or move up to 40 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, two-way radio, and variety of different keys.

• Full-time position - 3rd shift (9:45pm - 6:15am) Friday through Monday
• Starting pay $17
• Days Off - Tuesday, Wednesday, Thursday, subject to scheduling availability.
• 96 hours PTO accrued each year for first two years of service
• 136 hours of PTO each year after two years and above
• 176 hours of PTO accrued each year after 7 years of service
• Health/Dental/Vision/Life Insurance available after 30-day waiting period
• 401k with 3% contribution
• Background screening required
• 90-day probationary period

The Company is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified…