Assistant General Manager

Job Overview

As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in an intimate fashion.
• Assist with daily general financial management and record‑keeping.
• Assist with the bid process.
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect, including work orders, resident information, Association documents, and community information.
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda, monthly management report, and all other reports and material needed for Board Packet.
• Assist with establishing an annual calendar indicating all association activity, deadlines, elections, meetings, projects, etc.
• Assist all walk‑in homeowners and refer to Community Manager when necessary.
• Handle mailings, as needed and required.
• Record‑keeping – binders to be kept with the following:
  Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role.

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills required, including email, Word, Excel and PowerPoint.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep complex records, assemble and organize data of complex nature, and prepare and submit reports in acceptable formats and timely manner.
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations arising from the proper performance of duties.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office to make copies, send mail and faxes, and walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate with proper lighting and an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of…