Operations Manager

The Operations Manager oversees the daily operations of Baja Amusements, ensuring safe, efficient, and memorable guest experiences. This hands‑on leadership role manages attractions, food & beverage, guest services, staffing, and facilities while supporting a high‑energy, seasonal team. The ideal candidate thrives in fast‑paced environments, leads from the front, and balances operational discipline with hospitality.

• Oversee day‑to‑day park operations including go‑kart tracks, rides, food & beverage, and guest services
• Ensure consistent standards for safety, cleanliness, and guest experience
• Develop and implement operational policies, procedures, and best practices
• Coordinate staffing schedules to ensure proper coverage while managing labor costs
• Provide on‑site leadership during peak hours, special events, and high‑traffic periods

• Enforce safety protocols to protect guests and team members
• Conduct routine inspections of rides, facilities, and equipment
• Coordinate with maintenance teams to ensure timely repairs and preventive maintenance
• Maintain compliance with local regulations and industry best practices
• Promote and model a strong, park‑wide safety culture

• Address guest inquiries, feedback, and concerns promptly and professionally
• Support marketing initiatives, promotions, and seasonal events
• Foster a welcoming, energetic atmosphere aligned with the Baja brand

• Recruit, train, and support seasonal and supervisory staff
• Set clear expectations, provide coaching, and maintain accountability
• Build morale and teamwork in a fast‑paced, seasonal environment

• Assist with budgeting and management of operational expenses
• Monitor performance metrics including labor efficiency and operational flow
• Identify and implement process improvements to enhance productivity and control costs

Flexible schedule required, including nights, weekends, and holidays during the operating season

Peak‑season hours may be extended and varied

Off‑season schedule is more traditional, focused on planning, maintenance coordination, and time off

This is a hands‑on, on‑site role requiring strong floor presence

• 2–3+ years of operations or management experience in amusement, FEC, hospitality, or similar environments
• Strong leadership, communication, and organizational skills
• Ability to manage multiple departments and make decisions under pressure
• Guest‑focused mindset with attention to safety and team development
• High School Diploma/Equivalent

A visible, people‑first leader who understands the rhythm of seasonal operations and takes pride in delivering safe, fun, and memorable experiences for guests and staff alike.