Front Office Agent

Sun Outdoors Ocean City
12550 Eagles Nest Rd
Berlin, MD 21811, USA

Job Summary:

Are you a customer-focused professional looking for a dynamic, fast-paced environment with a growing resort organization? Sun Outdoors Ocean City is seeking a Front Office Agent to serve as the first point of contact for our guests and help provide a welcoming, enjoyable, and seamless experience during their stay.

Key Responsibilities:

Greet guests warmly and provide outstanding customer service at all times.

Manage guest check-ins, check-outs, and reservations efficiently and accurately.

Answer questions, provide resort information, and address guest needs or concerns.

Handle reservation requests, modifications, and cancellations in person, by phone, or via email.

Process payments and maintain accurate guest accounts.

Coordinate with housekeeping, maintenance, and other departments to ensure rooms/sites and resort facilities meet guest expectations.

Promote resort amenities, activities, and events to enhance the guest experience.

Maintain a clean and organized front office area.

Adhere to all resort policies, safety procedures, and local regulations.

Complete other duties as assigned by supervisors or management.

Requirements:

High school diploma or GED required; post-secondary education in hospitality or related field preferred.

Previous customer service experience, preferably in hospitality or resort environments.

Strong communication, interpersonal, and problem-solving skills.

Ability to multitask and remain calm in a fast-paced environment.

Comfortable with computers and basic office software; experience with property management systems (PMS) a plus.

Flexible to work nights, weekends, and holidays.

Ability to handle cash and process payments accurately.

Full-time, seasonal position at Sun Outdoors Ocean City in Berlin, MD.

Seasonal dates:
March 4, 2026 – November 2026.

Benefits include Paid Sick Time, 401(k) with company match, discounted travel program, and more!

Sun Outdoors Ocean City is an Equal Opportunity Employer.
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.