Desktop Support Analyst

JOB SUMMARY

• Supports the Manager of IT Services in activities aimed at enhancing overall corporate performance.
• Designs, develops, and maintains systems; manages data, security access, and project coordination; interfaces with other systems.
• Collects and analyzes information, refines processes, and provides end‑user support via cost‑effective technology solutions.
• Provides on‑site support at multiple locations throughout the week; requires reliable vehicle. Locations include Glassboro, NJ;
  Waterford, NJ;
  McKee City, NJ;
  Cumberland, NJ;
  Millville, NJ;
  Cape May, NJ.

• Qualifications:
  
  Four‑year Bachelor's degree in Business, Computer Science, or related field (or equivalent experience).
• Minimum of 2–5 years of relevant work experience.
• Proficiency in Windows‑based hardware and software applications.
• Strong communication and analytical skills.
• Technical
  
  Skills:
  
  Active Directory & Windows Server 2000 or higher;
  Office 2000 or higher;
  Mobile and cellular technologies (iPad, Tablet, iPhone);
  Service Now;
  Familiarity with Android‑based tablets.

• Review, evaluate, design, implement, and maintain corporate technology systems.
• Identify data sources, create decomposition diagrams, flow diagrams, and document all related processes.
• Communicate complex technical concepts to non‑technical clients.
• Provide ad‑hoc reporting, estimating, and interface file integration.
• Collaborate with clients, analysts, developers and other technical team members to support and develop solutions to complex business problems.
• Develop specifications according to business requirements.
• Configure systems and monitor performance; install software, patches, and new environments.
• Write and maintain documentation for program development, logic, system coding, testing, changes, and corrections in line with policy and SOX compliance.
• Recommend new solutions and upgrades aligned with strategic plans and business requirements.
• Coordinate and perform all testing of any changes to environment with process owners.
• Ensure backup support personnel are aware and trained to serve as substitutes.
• Provide technical assistance to 700+ internal business users in a 24x7 environment.
• Assist IT Department with other support related issues as required.
• Perform other special projects and assignments as required.
• Execute all duties inherent in the classification, including additional projects, tasks, or duties beyond what is outlined.