Onsite Program Administrator

Job Description

Intelli Source is looking to hire an Onsite Program Administrator. In this role, the candidate will coordinate service deliveries to the customer. Act, in collaboration with staff, as an interface between our partner, the customer, and 3rd party service providers. Based on business needs, the Service Coordinator may be asked to manage scheduled services, as well as unanticipated service events.

Onsite:
Monday
- Friday

• Providing administrative support to our partners' customers.
• Strong communication and customer service skills required for day-to-day interactions with customers.
• Scheduling service with vendors dependent on predetermined service cycles, which range 30-60-90 in advance.
• Creating service orders for repairs of damaged and/or malfunctioning instrumentation.
• Communicating with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their call.
• Managing the initial assessment of needed repairs and/or triage.
• Routing to proper repair channel (direct repair and/or 3rd party service provider).
• Escorting and monitoring service providers while on customer site.
• Collecting service reports from third party service providers at the end of each service event.
• Updating all appropriate call management systems and documentation in a timely and accurate manner.
• Responsible for making sure all service personnel dispatched to the customer location have the required training, certifications, and clearances for the site prior to arrival.
• Managing the repair process to completion, including any escalations.
• Manages customer feedback and communication.

• This position is not eligible for immigration sponsorship
• Customer Service experience
• Excellent communication skills
• Ability to effectively plan and prioritize activities
• Microsoft Office proficiency
• Data entry (CMMS, SAP, Excel, Smartsheet, etc.)
• Demonstrated capability to work in a fast pace environment
• Familiarity with the pharmaceutical industry is preferred

Intelli Source, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.