Receptionist, Administrative​/Clerical

Overview

We are looking for a Receptionist to provide customer service and support operations in our multi‑family residential community.

Our benefits include comprehensive health coverage, retirement plans, education reimbursement, paid time off, wellness programs, performance bonuses, and employee ownership opportunities.

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) – become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off
  , including vacation, sick time, and 11 paid holidays
• Wellness Benefits
  , including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities – training to advance your career
• Life and AD&D Insurance

You will be responsible for providing customer service for all prospective and current residents within a multi‑family residential community and deliver exemplary service in accordance with company standards.

Your responsibilities include, but are not limited to:

• Answer phones and return phone calls for management and office staff.
• Support the processes and procedures that lead to the signing of lease contracts.
• Process applications and ensure they are transferred through the proper channels.
• Maintain records, take meeting minutes, and file documents.
• Ensure highly sensitive information is handled confidentially.
• Perform related duties as assigned by supervisor.
• Perform general office duties such as phone handling, filing, and special projects as needed.
• Perform administrative and computer tasks, email communications, input data into various software and information systems (Payscan, Yardi, and other company‑related systems).
• Be familiar with policies and procedures and knowledge of other community locations to better assist clients.
• Participate in and attend department or regional meetings, resident or community events, seminars, and other work‑related events.
• Maintain compliance with company policies, OSHA safety regulations, local laws regarding health, safety or environment, Fair Housing, and LMH Standard Operating Procedures and Policies.

• 1-2 years in a customer service role.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude.
• Ability to work independently and complete assignments within prescribed routines and practices.
• Strong organization and dependability.
• Proficiency in personal computer skills, including keyboarding, internet search, email, math, Microsoft Office (Word, Excel), and preferred software such as Yardi.
• Ability to work in a fast‑paced environment, multi‑task, prioritize, and complete assigned duties.
• Positive professional demeanor in all interactions.
• Work Monday through Friday during regular hours.
• Valid driver’s license and ability to drive to other regional locations.
• Ability to travel for training, meetings, and other work‑related activities.
• May require use of personal or company vehicle.

Pay Range: $19.00 - $21.00 Hourly