Senior Library Assistant

THE CITY OF OCEANSIDE IS AN EQUAL OPPORTUNITY EMPLOYER.

The City of Oceanside is accepting applications for the position of Senior Library Assistant in the Oceanside Public Library – Support Services. Reporting to a Principal Librarian, this role ensures efficient and productive collection management workflow and provides frontline customer service supervision.

• Provide stellar customer service to staff and patrons.
• Help maintain the Library’s Integrated Library System.
• Act as primary contact for Collection Management vendors.
• Get excited about change and new approaches to the Library’s work.
• Work collaboratively with all Library units.
• Create plans to improve workflows and processes.
• Serve as an effective and responsive leader to the Collection Management team.
• Plan, prioritise, assign, supervise, review, and participate in daily operation of large clerical and technical Library units.
• Establish schedules and methods for performing work and providing services.
• Identify resource needs and allocate resources.
• Provide daily oversight of circulation‑related operations at multiple locations.
• May be required to work at any Library location.
• Participate in selection of clerical staff.
• Provide or coordinate staff training.
• Work with employees to correct deficiencies.
• Use integrated automated system and other tools to accomplish tasks.
• Participate in administration of automation system and develop procedures for reports.
• Diagnose and resolve equipment, software, or connectivity problems.
• Perform technical, paraprofessional, and clerical duties supporting various Library sections.
• Oversee maintenance and processing of library materials.
• Oversee or perform copy cataloging of new materials.
• Oversee or perform specialised functions including inter‑library loan services.
• Monitor assigned collections and evaluate materials for discard, replacement, or repair.
• Recommend withdrawals from and additions to collections.
• Assist customers with online and application access and technical needs.
• Provide general and specialised library assistance to patrons via in‑person, phone, email, or electronic means.
• Provide reader’s advisory services and conduct library tours.
• Interpret and apply Library policies and procedures.
• Attend to disruptions or disturbances with confidence and communication skills.
• Compile statistics and write periodic and special reports.
• Maintain accurate catalog and circulation database records.
• Conduct surveys.
• Participate in planning, preparing, and presenting programmes and activities.
• Assist in publicising all aspects of library service including social media.
• Support offsite, outreach, bookmobile, and other service locations.

• Principles and practices of supervision and training.
• Core library policies, procedures, and administrative practices, including confidentiality, freedom of information, and intellectual freedom.
• Basic approaches to accomplishing library tasks using software applications and integrated library systems.
• Pertinent federal, state, and local laws, codes, and regulations.
• Library organisation, principles, methods, materials, practices, and common professional library terminology.
• Principles and practices used in the technical processing of materials in various formats.
• Cataloguing, classification, and related resources.
• Principles of record keeping and basic report preparation.
• English usage, spelling, grammar, and punctuation for paraprofessional tasks.

• Plan, direct, and coordinate assigned functions.
• Supervise, organise, and review the work of assigned staff.
• Participate in selection, training, and evaluation of staff.
• Evaluate work methods and recommend improved procedures.
• Interpret and explain City and Library policies to public and staff.
• Provide high level of customer service in fast‑paced, high demand environment.
• Solve problems quickly and consider all people involved.
• Deal tactfully and efficiently with the public using independent judgement.
• Apply software, automation, or related skills to internal or external customer service.
• Operate standard office hardware and software for imaging, printing, and transmitting material.
• Maintain and update accurate records and data.
• Prepare clear…