Transit Operations Clerk

The primary responsibilities of the Transportation Clerk (Bus Operations) are to, under moderate supervision, perform standard clerical and administrative duties for a transportation division to help ensure that the division runs smoothly and to help North County Transit District (NCTD) provide safe, efficient, and timely service to the public.

A Transportation Clerk at NCTD plays a crucial role in supporting the operational and administrative functions of the transportation system. The position involves performing various clerical tasks such as filing, document processing, data entry, and maintaining updated transportation schedules. The clerk assists with scheduling and coordinating transportation services, ensuring smooth daily operations. Additionally, the role involves tracking and entering data related to vehicle operations, maintenance, on time performance, hours of service logs, customer complaints, and passenger statistics, as well as generating reports on transportation performance.

The clerk helps manage inventory, including Rider Guides, division supplies, and ensures compliance with local, state, and federal transportation regulations. Familiarity with NCTD’s transit services, including bus operations, is essential. The role requires effective problem-solving skills to address service disruptions, report incidents, and coordinate with drivers, maintenance crews, and other departments to resolve issues efficiently. Overall, the Transportation Clerk plays a vital role in ensuring the smooth and compliant operation of NCTD’s transportation services.

This position reports to the Bus Operations Manager and will provide administrative support to other members of the Bus Operations Division at the direction of the Bus Operations Manager. This position has no supervisory responsibility. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Normal working conditions for this position are in an office, operations facility, and field setting. Business travel may be required periodically between District sites, governmental agencies, consultant’s facilities, and other locations as required. The ability to work additional hours outside a normal work schedule is essential to fulfill the expectations of the role.

• Performs standard clerical work and administrative duties as required.

• Receives and distributes interoffice mail.

• Develops and maintains filing systems, records, and logs.

• Files documents pertaining to customer relations in the appropriate location.

• Prints out system reports.

• Tracks division attendance and points and refers attendance violations to management as needed.

• Reviews and performs quality assurance and quality control of bus operations personnel payroll including verification of accurate hours and pay in accordance with established work rules.

• Tracks division customer complaints and assist in processing of complaints.

• Maintains hours of service log tracking, accuracy, and filing for potential violations.

• Maintains confidentiality of documents received and processed.

• Operates personal computer or computer terminal to perform data entry related work.

• Disassembles closed accident/incident packets.

• Posts and maintains information on bulletin boards in the division as required.

• Assists with tracking division compliance for license renewal, including driver license, DOT medical card, Verification of Transit Training (VTT) Certificate, etc.

• Assists Bus Operators with computer log-in to non-VTT training and other computer-related tasks.

• Assists with notifying operators with identified issues/violations to contact the Instruction Department and/or Division Management.

• Makes copies of any required video and/or audio recordings.

• Maintains, supports, and promotes a safe work environment while complying with all of NCTD's safety rules, policies, and procedures.

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of NCTD are carried out.

• Other duties as assigned.