Recon Service Manager; Manheim

Manager, Reconditioning Service Management

We are looking for a solid, stalwart individual for the role of Manager, Reconditioning Services at Manheim, a Cox Automotive company. The position requires a leader who prioritizes the personal development of their team, encourages strategic thinking, innovation, ethical and civic‑minded behavior.

• Ensure vehicles are repaired and painted to meet Manheim’s standards and customer or account requirements.
• Purchase equipment, materials and supplies for the shop and oversee maintenance and protection of shop equipment.
• Maintain and develop staff by recruiting and training employees and providing educational opportunities.
• Prepare estimates for collision repair, lot damage, transport damage, etc.
• Review work volumes, plan, and continuously monitor staffing levels.
• Set an example in behavior, champion Cox/Manheim values, and ensure all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market‑level support teams to ensure effective and efficient operational processes.
• Oversee the quality control of vehicles.
• Communicate and resolve reconditioning goals.
• Measure process efficiency and effectiveness and implement improvement strategies.
• Manage mechanics completing detailed inspections, preparing reconditioning estimates and completing repairs.
• Oversee sublet vendor partnerships in the Body Shop and Detail department.
• Complete minor to complex diagnoses and repairs to all vehicle systems.
• Handle and dispose of all fluids in accordance with federal, state and local regulations.
• Create and maintain vehicle history and maintenance records.
• Evaluate job performances and conduct performance appraisals.
• Direct staff to ensure a high level of quality and accuracy in their repair work.
• Approve and forward bills to the appropriate personnel to ensure accurate billing.
• Assist in counseling employees, monitoring and evaluating employee job performance, and conducting performance appraisals.

Minimum: BA/BS degree and 6+ years of related experience (reconditioning and/or lot operations; body shop; automotive service and/or repair) or an equivalent combination of education and work‑related experience. At least 1 year of experience in a management or lead role. Good communication, interaction, management and organizational skills. Ability to lift 1–30 pounds. Valid driver’s license and safe driving record.

Preferred: Knowledge of federal/state laws and regulations regarding OSHA, EPA and MSDS. ASE certification in automotive body repair or reconditioning. Diesel and transmission experience. Industry certifications such as electrical and A/C. OEM mechanical certification. Drug testing: pre‑employment drug test required; marijuana may not be tested for this position.

Eligible employees receive flexible vacation with pay, seven paid holidays, up to 160 hours of paid wellness annually, and additional paid time off for bereavement, voting, jury duty, volunteer, military, and parental leave. Health insurance (medical, dental, vision), retirement planning (401(k)), and paid days off such as sick leave, parental leave, and flexible vacation/wellness days and/or PTO.

Cox is an Equal Employment Opportunity employer – All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other protected characteristic. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in future.