Recon Service Manager

Responsibilities

• Ensure vehicles are repaired and painted to meet Manheim's standards and customer or account requirements.
• Purchase equipment, materials and supplies for the shop and oversee maintenance and protection of shop equipment.
• Maintain and develop staff by recruiting and training employees and providing educational opportunities.
• Prepare estimates for collision repair, lot damage, transport damage, etc.
• Review work volumes, planning and continuously monitoring staffing levels.
• Set an example in behavior, championing Cox/Manheim values and ensure that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams to ensure effective and efficient operational processes.
• Oversee the quality control of vehicles.
• Communicate and resolve reconditioning goals.
• Measure process efficiency and effectiveness and implement improvement strategies.
• Manage Mechanics completing detailed inspections, preparing reconditioning estimates and completing repairs.
• Oversee sublet vendor partnerships in the Body Shop and Detail department.
• Complete minor to complex diagnoses and repairs to all vehicle systems.
• Handle and dispose of all fluids in accordance with all federal, state and local regulations.
• Create and maintain vehicle history and maintenance.
• Evaluate job performances and conduct performance appraisals.
• Direct staff to ensure a high level of quality and accuracy in their repair work.
• Approve and forward bills to the appropriate personnel to ensure accurate billing.
• Assist in counseling employees, monitoring and evaluating employee job performance, and conducting performance appraisals.

• Minimum: BA/BS degree and 6+ years of related experience (reconditioning and/or lot operations; body shop; automotive service and/or repair); or an equivalent combination of education and work-related experience.
• At least 1 year experience in a management or lead role.
• Good communication and interaction skills.
• Good management and organizational skills.
• Ability to lift 1-30 pounds (light hand tools, etc.)
• Valid driver's license and safe driving record.
• Preferred:
  Knowledge of federal/state laws and regulations regarding OSHA, EPA and MSDS.
• ASE certification automotive body repair or reconditioning is preferred.
• Diesel and transmission experience.
• Industry certifications such as electrical and A/C.
• OEM mechanical certification preferred.

• Vehicle Repair
• Collision Repair Estimation
• Quality Control
• Process Efficiency Measurement
• Detailed Inspections
• Complex Diagnoses
• Repair Completion
• Equipment Maintenance
• Staff Performance Evaluation
• Vendor Partnership Management

• Good Communication Skills
• Organizational Skills
• Interpersonal Skills
• Leadership Skills
• Employee Counseling

• ASE Certification in Automotive Body Repair
• OEM Mechanical Certification
• Electrical Certification
• A/C Certification