Digital Banking Product Manager; Onsite

Overview

The Digital Banking Product Manager will possess an ability to build strong relationships with colleagues and vendors to inspire efficiency, communication, teamwork, and collaboration. This role is responsible for the monitoring and reporting of Online & Mobile banking efforts, collaborating with multiple internal and external resources, contributing to Online & Mobile banking strategy, and being the department’s subject matter expert in all facets of Online & Mobile banking.

You will oversee the ongoing development, maintenance, and evolution of the credit union’s Online & Mobile banking products and services, as well as play a critical role in shaping the future of our online & Mobile banking offerings, driving Member engagement, and ensuring a seamless user experience.

Frontwave Credit Union is a member‑owned not‑for‑profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

• Competitive pay, 401k matching, mortgage and auto discounts.
• 9‑27 days of PTO per year (based on tenure), VTO and 11 paid holidays.
• Affordable medical, dental, vision health plans, and Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.
• We strive to be the best place you’ve ever worked!

• Product Strategy:
  Play a leading role in the development and execution of an Online & Mobile banking product strategy, aligned with the organization’s goals, market trends, and Member needs.
• Lead a team of Digital Banking services Dream Makers, including coaching, performance appraisals, defining and setting goals, and prioritizing and evaluating work.
• Market Research:
  Lead market research and competitive analysis efforts related to Online & Mobile Banking in order to identify opportunities for product enhancements, new features, and innovative solutions.
• Member Focused:
  Deeply understand and empathize the challenges of our Members and stakeholders face, and how Online & Mobile banking can help address them.
• Requirements Gathering:
  Collaborate with cross‑functional teams, including UX/UI designers, developers, data analysts, and stakeholders, to gather requirements and define product specifications.
• Product Development:
  Lead the Online & Mobile banking features product development lifecycle, from ideation and concept validation to design, development, testing, and launch.
• Feature Prioritization:
  Prioritize features and enhancements based on Member feedback, business impact, and technical feasibility, either developed in‑house or acquired through vendor provided product or service.
• Roadmap Planning:
  Develop and maintain a clear product roadmap that aligns with business objectives and effectively communicates the direction of the product to internal teams and stakeholders. Collaborate with vendors to ensure the successful and on‑time delivery of new features.
• User
  
  Experience:
  
  Champion user‑centered design principles to encourage intuitive and engaging Online & Mobile banking experiences that delight Members.
• Project Management:
  Ensure timely and successful delivery of new features while adhering to project timelines and budgets, working in close collaboration with PMO team when appropriate.
• Metrics and Analytics:
  Define key performance indicators (KPIs) to measure product success and use data‑driven insights to make informed decisions and optimizations.
• Risk Management:
  
  Participate in the identification and mitigation of potential risks associated with product development, regulatory compliance, and security to ensure a safe and secure Online & Mobile banking environment.
• Collaboratio…