Customer Service Representative - Organics Services

I.

Job Summary

The Customer Service Representative, Specialized Services position receives and processes calls and emails and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team to meet overall call center objectives and enhance the customer experience while working to exceed all customer's expectations.

Additionally, the CSR will play a role in the packaging and mailing of "kits" to participants once they have been scheduled for household waste pickup.

II.

Essential Duties and Responsibilities

+ Respond to inquiries received through phone and email with participants/customers about the organics service and work with participants.

+ Communicates concise and accurate information.

+ Uses authorized system to gather information, provide information, and/or update customer records.

+ As required by management, maintains and produces reports as requested.

+ Confirms understanding of customer needs, issues, and requests.

+ Organizes, creates and mails participant kits to be mailed to home prior to pick-up date(s).

+ Performs outbound call campaigns as needed or necessary.

III. Qualifications

A.

Required Qualifications

+ High School Diploma or GED (accredited)

+ 3 years relevant work experience in a customer service or call center environment handling customer requests, account or order changes and issues (in addition to education requirement).

B.

Preferred Qualifications

IV.

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office:
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

** Pay:
** The expected base pay for this office/on-site position is $22.00 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity

Employer:

Minority/Female/Disability/Veteran