Customer Service Representative Oceanside, CA
Job in
Oceanside, San Diego County, California, 92054, USA
Listed on 2026-07-08
Listing for:
Robert Half
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Customer Service Representative
A rapidly growing home services company is seeking a Customer Service Representative to support scheduling, customer communications, and service coordination efforts. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and creating positive customer experiences.
The successful candidate will be an important part of the customer journey, helping coordinate service requests and ensuring customers receive timely and professional support.
Responsibilities- Answer inbound calls and respond to customer inquiries
- Schedule service appointments and coordinate technician dispatches
- Provide updates regarding appointments and service timelines
- Resolve customer concerns and escalate issues when necessary
- Maintain detailed customer notes and service records
- Enter and update customer information accurately
- Process service requests and work orders
- Assist with reporting and operational support activities
- Coordinate communication between customers and field teams
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