Community Relations Representative

• Serve as the primary in person contact for residents.
• Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary).
• Promote excellent resident experience by addressing questions and concerns promptly and professionally , both in-person and virtually (if necessary).
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.

• High school diploma or equivalent required
• College degree preferred
• One year of experience in a customer service environment preferred
• Commitment to providing exceptional customer service and a desire to help people
• Strong organizational and time management skills to handle multiple responsibilities effectively
• Ability to work independently and collaboratively in a centralized, high-volume hub environment
• Must work on-site in the office five days per week
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software
• Ability to read, write, speak, and understand English
• Capability to utilize a personal smart device for apps related to property operations and communication.

Demonstrates strong customer service skills and organizational abilities to manage resident inquiries and facilitate smooth move-in and move-out processes. Maintains compliance with relevant laws and company policies while ensuring resident satisfaction and effective community operations.

• Customer Service
• Organizational Skills
• CRM Software Proficiency
• Compliance Knowledge
• Event Coordination

• Customer Relationship Management
• Property Management
• Move-In/Move-Out Coordination
• Paperwork Handling
• Time Management

• Professional Communication
• Problem Solving
• Collaboration
• Discretion

• Fair Housing
• Landlord-Tenant Regulations
• OSHA Standards
• Resident Experience

• Microsoft Office Suite
• Smart Device Utilization