Personal Banker; Member Service Representative II

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Pay Range: $24.56 - $35.62

Scheduled Weekly

Hours:

40

• Provides World Class Member service to Members visiting branch/service center locations.
• Provides information and promotes credit union products and services to build relationships.
• Processes transactions in the general areas of savings, loans, and auxiliary credit union services.
• Processes new memberships, additional share accounts, savings services, consumer loan requests and general consumer loan fundings as requested by Members.
• Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
• Performs , vault and night drop duties as assigned, Assists with the morning and evening preparation of the branch, and other team members as needed throughout the day.
• Performs other related duties as assigned or requested.
• Has working knowledge of credit union savings and consumer loan products and all services.
• Has basic knowledge of real estate products.
• Maintains cash and negotiables.
• Provides suggestions for streamlining department and credit union operations.
• Performs other related duties as assigned or requested.
• Processes new memberships, additional share accounts, savings services, consumer loan requests and general consumer loan fundings as requested by Members.
• Performs research on accounts, identifies and corrects Member account problems.
• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.
• All team members must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.
• Performs other related duties as assigned or requested.

• Provides daily support to team members, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances Contributes to organizational goals and priorities as a member of Management team.
• Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.
• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
• Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal team members or department operations.
• Ensures compliance with state and federal laws as well as any other applicable regulations.
• Understands the Credit Union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Notary License (if not already licensed, completing…