HOA General Manager

Overview

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

Summary: The General Manager serves the Board and the overall Association to protect and enhance the value of the collective assets, the perception of the community, and the quality of life for the community. The General Manager is responsible for overseeing both day-to-day management operations as well as achievement of stated long-range goals. The General Manager coordinates and plans service activities in all Association areas and aids in formulating and administering organization policies by performing the following duties personally or through subordinates, contractors, and vendors consistent with stated and implied Association goals, policies and procedures.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

We provide an environment for people that nurtures leadership, promotes personal success, and rewards those who exceed expectations.

We are thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive, open feedback, and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Implement Board policy and directives within the scope of the management contract.
• Assist the Board of Directors with strategic planning initiatives.
• Prepares annual budget estimates for Board action and approval. Reports the monthly financial obligation of the Association and distributes the financial data to the Board of Directors. Develop and administer annual operating and capital budgets in accordance with the governing documents, state statutes, and Board policies.
• Prepares schedules and establishes priorities for routine and special work projects.
• Administers the various functions of the community within the projected and approved operating budget and advises the Board of Directors of significant operational problems or deviations from the management plan.
• Provide regular status updates to the Board on all ongoing projects and obtain Board feedback/approval as necessary.
• Acts as liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Analyzes financial reports, coordinates input of professional advisors, and implements recommended procedures.
• Facilitate Annual Meetings and Elections.
• Establishes priorities, provides advice to the Board concerning major expenditures.
• Supervises expenditures to conform to budget guidelines.
• Establishes budget controls and prepares budget recommendations.
• Ensures day-to-day compliance with the Injury and Illness Prevention Program, Hazard Communication Program, and any supplemental programs that are required by CAL or FED/OSHA for the facility.
• Work with subcontractors and Association volunteers to communicate and implement the specific decisions of the Board of Directors.
• Prepare minutes and an action item list following board meetings.
• Delegate and assist in the completion of punch list items as appropriate.
• Create a sense of community in the Association through positive service and communication.
• Responsible for supervising and directing team members to achieve results. Provides guidance and direction to ensure overall departmental success.
• Participates in the hiring process by interviewing potential team members and selecting those who best meet staffing needs. Onboards and trains new hires.
• Follows all Human Resources policies and is knowledgeable of company policies and applicable employment and labor laws, and ensures compliance within the team.
• Ensures staff receive required training and attend mandatory meetings.
• Ensures team members have…