Business Development Officer; Onsite

Overview

The Business Development Officer plays a key role in driving the Credit Union’s membership and loan growth through strategic business development with local employer groups, community relations, financial education, and public relations activities. This position requires flexibility in working hours, with evening and weekends events.

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

• Competitive pay, 401k matching, mortgage and auto discounts.
• 9-27 days of PTO per year (based on tenure), VTO and 11 paid holidays.
• Affordable medical, dental, vision health plans, and Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.
• We strive to be the best place you’ve ever worked!

• Contributes to the development and implementation of the business development and community relations plan, including budget projections for events, with input from Director of Branch Experience and branch managers
• Identifies and solicits prospective Select Employee Groups (SEG) and fosters ongoing relationships to build membership and loan growth
• Maintains relationships with key officials in specific SEG, educational, and community organizations to increase membership, account relationships, and develop cooperative marketing opportunities
• Recommends, creates, and implements programs and promotions that partner with SEGs and related community organizations
• Coordinates and negotiates sponsorship opportunities and event participation
• Conducts regularly scheduled on-site events at SEGs, schools, benefit fairs, and related organizations
• Conducts research, analyzes complaints, and resolves issues received from key contacts that impact member service or the Credit Union's reputation.
• Delivers credit union presentations and teaches financial literacy programs
• Assists in coordinating and managing public relations efforts, including branch grand openings, educational and community involvement, and special events
• Participates in proposing business development-related materials to support membership growth and community involvement
• Represents the Credit Union at community meetings, Chamber functions, and special events
• Analyzes existing and potential needs of employee groups, makes appropriate recommendations, and fulfills needs as appropriate
• May serve on internal and external committees as needed or deemed beneficial to the Credit Union, including community action committees, task forces, and other leadership roles as approved
• Aids Branch Managers with respect to financial education sessions and group liaison activities
• Night and weekend events are required.

• Host and represent Frontwave Credit Union booth(s) at community events and the Frontwave Arena.
• Engage with event attendees, providing information about Frontwave’s services and benefits.
• Distribute promotional materials and giveaways.
• Assist in setting up and tearing down event booths and displays.
• Assist branch goals where applicable.
• Capture photos and videos for social media and marketing purposes.
• Maintain a positive and…