Strategic Account Manager - Healthcare

Strategic Account Manager (Healthcare)
About KBSKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

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Salary Range: $120000 per year - $130000 per year Position Summary The Healthcare SAM works directly with the Director of Strategic Accounts to ensure that strategic accounts are successful. This position will work closely with customers, leadership, and internal departments to perform required duties and responsibilities. The SAM is responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).

Also works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention. Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard. Grows current business through industrial engineering of clients’ scopes of work, cross-selling and up-selling other services.

Essential Duties and Responsibilities Job responsibilities include but are not limited to:

Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts

Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team

Meet budgeted gross profit margin dollars and percentages for assigned accounts

Achieve strategic customer objectives defined by company management

Complete strategic customer account plans designed by SAM program leadership

Establish proactive, ongoing contact management program with each echelon of the customer organization, including store, district, and regional and headquarter levels of the customer organization

Work with and through the company SAM program leadership, field operations, customer service, finance, accounting, and sales teams to deliver service and growth

Monitor and assist with client billing and collection issues

Conduct Quarterly Business Review (Q ) process with each assigned customer

Coordinate the attendees and material to present

Submit the Q  agenda, content and report prior to the meeting to SAM program leadership

Direct the traffic of information between customer and company operations and other functional departments involved in rollout and account maintenance activities

Update customer notes and other information in related CRM/ERM and other databases as needed (e.g. Salesforce); monitor information in systems for proper response and action

Review and analyze the weekly Executive reports generated by the Customer Support team address and, or, support, any major concerns or issues in the trends

Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities and progress

Be the accountable point person with all rollouts of new business with each assigned customer

Coordinate senior management involvement with customer as appropriate

Lead solution development efforts that best address customer needs, while coordinating the…