Homeless Outreach Coordinator - Provisional

Under general supervision of the Homeless Services Manager, the HOMELESS OUTREACH COORDINATOR* (provisional until June 30, 2027) leads, plans, organizes, and coordinates the City's Housing-Focused Street Outreach (HFSO) efforts as part of the City's Homeless Evaluation, Assistance & Response Team (HEART). This position is responsible for field-based outreach, engagement, and housing-focused case navigation for individuals experiencing unsheltered homelessness, consistent with the nationally recognized Housing-Focused Street Outreach Framework and performs other related duties as required.

The intent of Homeless Evaluation, Assistance & Response Team (HEART) is to establish a City-led, housing-focused outreach model that complements our contracted providers and ensures alignment with City programs, funding, and data requirements.

The ideal candidate is a proactive, community-facing leader who seamlessly bridges the gap between field crisis response and long-term housing solutions. They bring a balance of street-level tactical leadership, deep compassionate care, and structured system coordination.

• Directing daily field operations of street outreach teams using Housing First and Harm Reduction.
• Coordinating on-the-scene crisis response directly with Fire/EMS, law enforcement, and healthcare providers.
• Guiding multidisciplinary teams through high-acuity interventions and complex field safety situations.
• Delivering compassionate, person-centered care to individuals experiencing severe mental illness and substance use.

• Managing daily utilization of HMIS and the Coordinated Entry System (CES) to track client outcomes.
• Streamlining referral pathways to transition individuals from emergency street contact to stable housing.
• Monitoring program metrics and contract compliance for grant-funded street outreach initiatives.

• Serving as the primary point of contact for local businesses, libraries, and nonprofit partners.
• Translating field-level data into clear reports and presentations for executive leadership and public officials.
• Resolving community concerns regarding street homelessness through proactive communication and relationship building.

Leads coordinates, and oversees Oceanside's Housing-Focused Street Outreach program and field operations; implements the five core elements of the NAEH Housing-Focused Street Outreach Framework: data-informed decision-making, strategic collaboration, person-centered engagement, community health & safety, and housing-first pathways; develops policies, procedures, workflows, and crisis protocols for the HEART Outreach Team; oversees outreach planning, daily deployment, field routing, and prioritization of encampments and high-impact locations;

coordinates with Interfaith to streamline referrals, Navigation Center placements, crisis housing pathways, and service matches; facilitates weekly case conferencing with community partners and internal stakeholders; conducts advanced, trauma-informed, culturally responsive outreach to individuals in encampments, vehicles, and public spaces; performs complex client engagement using problem-solving conversations, diversion/prevention strategies, and supportive listening; assists clients in obtaining essential documents (, birth certificate, Social Security card, income verification);

completes housing readiness steps and CES assessments as required; provides warm handoffs to Interfaith Navigation Center, ECM providers, shelters, behavioral health teams, and medical partners; supports clients in reunification efforts, shared housing, and other housing opportunities consistent with Housing Problem Solving; oversees accurate and timely HMIS entries for the HEART Team; monitors data quality, caseloads, performance metrics, and housing outcomes;

prepares reports, memos, and presentations for the Homeless Services Manager, City leadership, and City Council; tracks outreach trends, demographic data, housing placements, and encampment engagement outcomes; implements safety protocols for the HEART team including field communication, environmental scanning, and crisis triage; collaborates with HOT, law enforcement, Fire/EMS, libraries, and parks to coordinate safe, housing-focused responses; ensures encampment engagement is conducted with dignity, communication, and consistency;

participates in critical incident responses and coordinate support for high-acuity clients; represents the City in meetings with government agencies, providers, healthcare partners, faith communities, and local businesses; strengthens relationships with culturally specific and equity-focused organizations; conducts public outreach and education on homelessness services and HEART outreach operations; supervises, trains, mentors, schedules, and evaluates Outreach Specialists and support staff; provides in-field coaching on trauma-informed care, motivational interviewing,…