Robotics Implementation Lead

Robotics Implementation Lead About KBSKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

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Position Summary The Robotics Implementation Lead is responsible for planning, directing, and optimizing the deployment and performance of robotic cleaning solutions across customer sites. This role owns end-to-end implementation strategy, including evaluating operational impact, determining deployment approaches, and ensuring successful adoption aligned with business objectives. Bilingual fluency in English and Spanish, along with experience in janitorial operations and emerging technologies, is strongly preferred.

Essential Duties and Responsibilities Responsibilities may include but are not limited to:

Lead remote and in-person training for field teams using a train-the-trainer methodology, ensuring successful adoption of robotics solutions and operational readiness across sites.

Assess site conditions and determine the appropriate deployment approach, including go/no-go recommendations based on operational readiness, risk, and business impact.

Drive initial robot deployments, including mapping, validation, and performance optimization, while determining corrective actions needed to support successful implementation outcomes.

Lead onsite implementation activities and act as a primary decision-maker during deployment and early-stage operational issues.

Serve as the Robotics Subject Matter Expert (SME), providing strategic guidance on deployment, operation, troubleshooting, and optimization.

Analyze robot performance data, identify trends or issues, and determine actions necessary to improve operational efficiency and deployment success.

Document performance metrics and synthesize findings into recap reports, recommendations, and actionable insights for leadership.

Identify technical and operational risks and independently determine mitigation strategies to support successful deployment and sustained site performance.

Partner closely with the Robotics Implementation Director to share field insights, elevate patterns or anomalies, and recommend process improvements and scaling opportunities.

Additional Duties and Responsibilities Partner cross-functionally to support additional robot testing when coverage gaps arise, ensuring continuity of robotics operations and identifying opportunities to improve implementation effectiveness and operational performance.

Support customer-facing robot demonstrations and solution discussions as needed, providing subject matter expertise and recommending deployment approaches based on business needs and operational fit.

Communicate clearly with stakeholders by providing deployment updates, elevating risks or issues, and sharing recommendations to support informed decision-making and successful adoption.

Knowledge, Skills, and Competencies Strong understanding of cleaning operations, equipment, and their impact on site readiness, deployment success, and operational performance.

Familiarity with robotic cleaning systems, including deployment, optimization, troubleshooting, and performance analysis.

Strong communication skills, with the ability to provide clear recommendations, influence stakeholders, and support cross-functional alignment; bilingual English and Spanish preferred.

Strong analytical, problem-solving, and decision-making skills, with the ability to identify issues, assess risks, and determine appropriate solutions.

Detail-oriented and proactive, with the ability to manage multiple priorities and drive continuous improvement.

Ability to work independently, exercise sound judgment, and collaborate effectively…