Student Support Specialist

Company Description SUNY Old Westbury is a public institution offering more than 50 undergraduate and graduate degree programs across a wide range of disciplines. With over 5,000 students, the University promotes academic excellence, student engagement, and diverse learning experiences. Located on a 604-acre campus, it provides a vibrant environment with access to modern facilities and resources. The campus is less than an hour from Manhattan, giving students and staff convenient access to cultural, professional, and recreational opportunities.

SUNY Old Westbury emphasizes inclusion, support services, and community-focused initiatives that help learners thrive.

Role Description The Student Support Specialist is a full-time, on-site role based in Oceanside, NY, responsible for providing comprehensive support services to students throughout their academic journey. In this role, the specialist meets with students individually and in groups to address academic, personal, and procedural questions, and to connect them with appropriate campus resources. Daily responsibilities include responding to student inquiries, assisting with enrollment and registration processes, coordinating workshops or information sessions, and maintaining accurate records of student interactions and referrals.

The specialist collaborates closely with faculty, advisors, and administrative offices to identify student needs, monitor progress, and support retention and success initiatives. This position also participates in outreach efforts, contributes to continuous improvement of support programs, and ensures that all services are delivered in a respectful, inclusive, and student-centered manner.
Qualifications

• Candidates should possess strong student advising and support skills, including experience in counseling, case management, or academic support services.
• Candidates should possess skills in communication, such as clear written and verbal communication, active listening, and the ability to explain policies and procedures effectively.
• Candidates should possess organizational and administrative skills, including accurate recordkeeping, time management, and attention to detail in managing multiple student cases.
• Candidates should possess collaboration and teamwork skills, with the ability to work effectively with faculty, staff, and external partners to coordinate student services.
• Candidates should possess problem-solving and conflict-resolution skills, with the ability to assess student needs and provide appropriate guidance or referrals.
• Relevant skills and qualifications that would be beneficial include experience in higher education or student affairs, familiarity with university policies and FERPA regulations, and proficiency with student information systems or CRM tools.
• A bachelor's degree in education, counseling, social work, psychology, or a related field is preferred; experience working with diverse student populations and a demonstrated commitment to equity and inclusion are strongly valued.