IT Senior Support Engineer; Consultative & Technical

Overview

This fast-growing Managed Services Provider supports small and mid-sized businesses with modern IT support, consulting, network design, and cybersecurity services. They have a collaborative, growth-minded culture focused on employee well-being and continuous learning. They are seeking an IT Senior Support Engineer to join the team.

The Senior Support Engineer will provide hands-on support across a wide range of client environments, work tickets end-to-end — diagnosing issues, troubleshooting, resolving technical challenges, and ensuring an excellent client experience. Engineers work from a shared queue, receive ongoing coaching, and grow through real-world problem-solving in a collaborative, team-first environment. The role is based in the north Chicago suburbs with onboarding onsite for 1–2 months, then shifting to a hybrid schedule (three days onsite or at client locations, two days remote).

Base pay range: $/yr - $/yr

Additional compensation:
Annual Bonus

• 2+ years MSP experience REQUIRED
• Experience with Office 365 migrations, troubleshooting and setup
• Experience configuring and installing various computer and Windows servers
• Experience administering VMware preferred
• Experience installing and maintaining approved security tools and policies, and following procedures to implement
• Experience supporting, configuring, maintaining, and upgrading corporate networks (Watch Guard, Barracuda, Aruba)
• Experience installing and integrating new server hardware and applications
• Experience with Azure (Entra  & Azure VMs)
• Certification Reimbursement
• Professional Development Assistance
• Generous PTO Plan
• Emphasis on work/life balance

• Mid-Senior level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting

Based in the north Chicago suburbs. First 1–2 months onsite for onboarding, then hybrid schedule (three days onsite or at client locations, two days remote).

Note:

Other job postings and location data listed in the original description are not included to maintain clarity and relevance.