Member Experience Associate

Position Title

Member Experience Associate

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
• Aim to exceed customer expectations at every opportunity
• Make eye contact with customers
• Smile authentically at customers
• Speak enthusiastically to customers
• Be attentive and courteous to customers
• Keep a sense of urgency and hustle when it comes to helping customers
• Keep a positive, upbeat personality.
• Be able to communicate clearly, professionally, and proactively when needed.
• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

* Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.