Audio​/Video & Event Specialist

For over 16 years,
Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website:

We are seeking a A/V & Event Specialist to join our team. This role will involve supporting audio visual technology hardware and software systems in our enterprise environment.

The ideal candidate will provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

Title: A/V & Event Specialist (PR899176-R172154)

Location: FL
- Ocoee

Duration: 5 Months + Extension

Responsible for supporting audio visual technology hardware and software systems in our enterprise environment.

Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities

including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

General Characteristics

Responsible for providing post-sales technical product support. This includes, but is not limited to coordinating

the resolution of customer problems, maintaining and installing applications/solutions, performing bug

verification, release testing and beta support for one or more products. May work at the customer site to design

and install applications. Must have knowledge of one or more of the enterprise's products and familiarity of

multiple applications.

Education:

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information

Systems, or other related field. Or equivalent work experience.

Experience:

0 to 1 year of related high-tech industry and/or IT work experience.

Complexity:

Learner/entry level role. Provides technical product support to one or more product(s) of low to medium

complexity. Functions, somewhat independently, under general direction of more senior technical product

support staff, supervisors or managers. Generally follows documented procedures and checklists.

Job Responsibilities:

• Coordinates and assists in audio visual installation, setups and video conferencing support

• Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)

• Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin

Center and Vendor monitoring portals

• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve,

repair, or replace resources, as needed.

• Recommend strategies to increase utilization of collaboration spaces which may include implementing

new practices, devices, and/or software.

• Train customers and technical staff on use of equipment
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Standard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
• After-hours availability to support variety of events and travel is required
• Travel 50% to remote locations to provide support and event coordination
• Perform other duties as assigned
• Ability to lift 50 pounds

Required Skills:

• IT Enterprise experience is preferred
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity…