Services Concierge - Per Diem​/Part-Time

Looking for extra pocket money? This role is a part time, as needed role that could cover the following shifts:

7:00 am- 3:30pm

8:30 am - 5:00 pm

10:00 am
-2:00 pm

You will also get branded shirt, jacket so no wondering what to wear!

Major Responsibilities:

• Successfully manage the first and last impressions of the facility

• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service

• Answer telephone and make calls to department, units and outside organizations as requested

• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests

• Properly communicate with all departments and transport companies on behalf of patients/visitors

• Partner with all hospital staff

• Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures

• Assist in maintaining a smooth traffic flow at the entrances to the facility

• Physically assist in the transport of patients/visitors through wheelchair use and escorting
  -both external and internal

• Physically assist patients in/out of vehicles

• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Licensure, Registration and/or Certification

Required:

• None Required.

Education Required:

• High School Diploma or GED

Years of

Experience:

• Typically requires 2 years in customer service facing role.

Knowledge, Skills & Abilities

Required:

• L ife support training courses may be required dependent on department discretion

• Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances

• Intermediate computer skills (prior Epic experience is a plus)

• Must be extremely accurate in a fast-paced environment

• Ability to manage multiple demands and priorities

• Demonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements and

Working Conditions:

• Ability to stand and walk throughout work area approximately 95% of the workday

• Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday

• Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, way finding, and/or escorting

• Ability to tolerate minimal exposures of odors from auto emissions/gasoline

• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.