Associate Patient Care Coordinator

** Requisition number:
** 2389676

** Job category:
** Healthcare Delivery, Patient Services

**$2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS*
* ** Explore opportunities with Optum** ,  in strategic partnership with Pro Health Care. Pro Health Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation.

Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind  
** Caring. Connecting. Growing together** .

Supports patient care delivery in Emergency department, admitting, switchboard, and information desk areas.

We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be conducted on-site.

Location:

791 Summit Avenue, Oconomowoc, WI 53066

*
* Primary Responsibilities:

*
* + Greets visitors and patients in person

+ Communicates by telephone or video conferencing, upholding excellent customer service

+ Handles confidential information appropriately by protecting and disclosing information to only those authorized

+ Understands and follows all Switchboard departmental processes implemented

+ Prioritizes by assessing and analyzing information to identify immediate emergency needs

+ Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to Pro Health Care Physicians

+ Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible

+ Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed

+ Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily

+ Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed

+ Provides way finding instructions and assists with hospital information as requested

+ Coordinates patient admission needs, bed assignments, and tracking boards where applicable

+ Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

+ May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

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* + High School Diploma/GED OR 5+ years of customer service experience in an office setting or professional work environment

+ 1+ years of customer service experience in a medical office setting

+ Intermediate level of proficiency with Microsoft Office products

+ Ability to work from 3:00pm - 11:00pm on the following days:

+ Week 1:
Sunday, Tuesday, Wednesday & Thursday

+ Week 2:
Monday, Wednesday, Thursday, Friday & Saturday

+ Must be 18 years or age OR older

*
* Preferred Qualifications:

*
* + Experience working in an Emergency Department

+

Experience with electronic medical records system

+ Experience in a medical office or hospital admitting/registration office

+ Knowledge of medical terminology

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* Soft Skills:

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* + Excellent…