Patient Access Team Lead

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Explore opportunities with Optum, in strategic partnership with Pro Health Care. Pro Health Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation.

Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Hours:

Ability to work 8-hour shifts between the hours of 6:30am to 8:00pm CST, Monday
- Friday

Location:

1185 Corporate Center Drive, Oconomowoc, WI 53066

We offer 4 - 8 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Demonstrates a high level of performance in the Patient Access Center employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles

Provide first level support to the Patient Access teamA technical professional who assists with the development and tracking of department metrics and will provide reports and updates on care access or patient access activities

Responsible for the monitoring of daily operational functions of the Access departments and will have daily interaction with patients and customers of Pro Health Care and must have demonstrated excellent customer service skills

Provides instruction and guidance to the Access team members to improve efficiency, quality, and productivity

Serves as a resource for staff, which includes when other department leadership members are not presentA Subject Matter Expert who provides education / training to staff to support and enhance department goals and patient experience

Monitors the call and EPIC queue volumes and onsite patient volumes to ensure timely customer response, troubleshooting any issues or problems throughout the day to obtain resolution

Monitors and reviews of the work of others and reports non-compliance and / or performance concerns department leadership

Assist with escalated communications and onsite patient concerns; provide coaching and resolutions to team members in a timely manner

Comprehends and verbalizes processes and procedures of the department

Identifies system and workflow improvements to enhance the team's efficiency

Analyzes problems and provides correct information and solutions

Assists with department orientation and training of staff

Maintains a high-quality work environment so other team members are motivated to perform at their highest level

Establishes and maintains effective relationships with team members

Assists with access operations team scheduling; may be assigned on - call rotation for locations with on-call Assists with department staff meetings and agendas

Performs a variety of tasks and assignments including special projects

Practices active listening skills

Change Agent that supports the growth of the department

Excellent Communication skills

Working team member assisting with incoming and outgoing duties and other daily ancillary tasks for Access departments

What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 2+ years of healthcare experience2+ years of scheduling…