Customer Service Representative – Manufacturing

Customer Service Representative – Manufacturing Odenton, Maryland
01/26/2026

Compensation:  / Hourly

Our client, a precision plastics manufacturer, has an immediate need for an experienced Customer Service Representative
, to join their winning team in Odenton.

Our candidate of choice will support sales, production, and logistics by managing customer communications, processing orders, and ensuring timely and accurate fulfillment in a polyurethane manufacturing environment. You will be highly organized, responsive, and competent in delivering excellent customer service while managing orders, inquiries, and internal coordination with production and scheduling teams.

• Serve as the primary point of contact for customer inquiries via phone and email and solely responsible for customer service operations.
• Provide order status updates, pricing information, and delivery timelines
• Communicate lead times, pricing, delivery dates, and backorders
• Resolve customer issues professionally and efficiently
• Coordinate with production, scheduling, shipping, and sales teams to ensure customer needs are met
• Resolve issues related to shipping errors, damaged goods, or delays
• Process customer orders accurately and in a timely manner; know when to escalate customer issues in a timely manner to the right resource.
• Process returns, credits, and customer complaints as needed
• Maintain accurate customer records and documentation
• Follow established procedures while identifying opportunities to improve customer experience

• Ensure effective use of ERP Dashboard information
• Provide forecasting and backlog input based on current and new customer base activity
• Proven experience in customer service, preferably in a manufacturing or industrial environment.
• Identify opportunities to improve customer service processes, reporting efficiency, and data accuracy
• High School or Associate’s Degree
• 2-3 years of progressive customer service experience
• Ability to work independently.
• Ability to manage multiple priorities independently
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Excellent written and verbal communication skills
• High level of responsiveness and attention to detail
• Competence using CRM systems, ERP software, or order management tools
• Professional demeanor and customer-focused mindset

Please apply today to be immediately considered for the role!