Network Support Manager

** Description*
* ** Unleash Your Potential*
* At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to doing the right thing for our customers, our people, and our communities.

Our Mission, Vision, and Values guide the way we do business. If you're looking for an environment where you can lead high-performing teams, drive operational excellence, and make a meaningful impact supporting national security missions, we invite you to apply.

** Program Overview:*
* The Defense Enclave Services (DES) contract provides network modernization for Defense Agencies and Field Activities in partnership with the Defense Information Systems Agency (DISA). DES is delivering a modern, unified enterprise infrastructure that enables cohesive combat support capabilities for the warfighter.

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* Position Summary:

*
* Leidos is seeking an experienced  
** Network Support Manager
** to lead a multi-disciplinary workforce supporting critical enterprise network operations at  
** Fort Meade, MD.*
* This position is responsible for the leadership, development, and performance of a team consisting of Leidos and subcontractor personnel, including:

+ Network Engineers

+ Enterprise VoIP (EVoIP) Engineers

+ Structured Cabling and Installation Technicians

+ Test Lab Engineers

The successful candidate will provide operational leadership across network infrastructure services, drive team performance, ensure service delivery excellence, and serve as a key interface between Leidos, subcontractor partners, DISA, and customer stakeholders.

** Clearance:*
* + Must currently hold an Active Secret clearance or higher to be considered. (U.S. Citizenship required).

*
* Primary Responsibilities:

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* ** Team Leadership & Workforce Management*
* + Lead, mentor, and supervise a team of 20+ Leidos and subcontractor personnel across multiple technical disciplines.

+ Foster a culture of accountability, collaboration, safety, innovation, and continuous improvement.

+ Establish priorities, assign work, monitor performance, and support employee growth and development.

+ Coordinate staffing, resource allocation, and workforce planning to ensure mission requirements are met.

+ Build strong partnerships with subcontractor leadership to ensure seamless integration and execution.

** Operational Leadership:*
* + Direct daily operations supporting enterprise network infrastructure and associated services.

+ Ensure operational readiness and service delivery for:

+ Enterprise Routing and Switching

+ Network Security and Perimeter Services

+ Enterprise VoIP (EVoIP)

+ Physical Layer Infrastructure and Cabling

+ Wireless Infrastructure

+ Network Test and Integration Laboratories

+ Monitor operational performance metrics and drive corrective actions when necessary.

+ Coordinate infrastructure maintenance, outage response, and restoration activities.

** Customer & Stakeholder Engagement:*
* + Serve as the primary operational interface between Leidos leadership, subcontractor partners, DISA, and customer stakeholders.

+ Provide operational status updates, executive briefings, risk assessments, and performance reporting.

+ Support customer meetings, technical reviews, and strategic planning initiatives.

+ Develop and maintain strong working relationships across program teams and external organizations.

** Service Excellence & Continuous Improvement:*
* + Review incident trends, root cause analyses, and performance data to identify opportunities for improvement.

+ Lead initiatives that enhance operational efficiency, service quality, and customer satisfaction.

+ Evaluate emerging technologies and operational best practices to improve infrastructure operations.

+ Ensure compliance with program requirements, DoD policies, and service management processes.

** Program Execution:*
* + Support achievement of program objectives, service level agreements (SLAs), and mission outcomes.

+ Collaborate with engineering, cybersecurity, and service management teams to resolve complex issues.

+ Lead cross-functional…