ServiceNow Administrator​/Developer

Service Now Administrator/Developer

Quevera is seeking a highly skilled Service Now Administrator/Developer with an active TS/SCI clearance with Polygraph to support mission-critical programs in Fort Meade, Maryland.

In this role, you will join a highly skilled team responsible for designing architecture and developing solutions that support organizational needs within a secure, hybrid cloud environment. You will administer, maintain, and enhance self-hosted Service Now implementations while developing workflows, service requests, integrations, and automation solutions that improve operational efficiency.

The successful candidate will bring strong hands-on Service Now administration and development experience, excellent communication skills, and a commitment to collaboration, continuous learning, and professional growth.

• Install, configure, troubleshoot, upgrade, and maintain self-hosted Service Now implementations.
• Create custom workflows to support organizational processes and requirements.
• Build service requests that meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using Service Now Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current Service Now usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine administrative and operational tasks.
• Create and maintain technical documentation.
• Train and mentor junior team members.
• Collaborate with technical teams and organizational stakeholders to deliver effective Service Now solutions.

• Active TS/SCI clearance with Polygraph.
• Ten (10) years of Systems Administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor's degree in a technical discipline from an accredited college or university. Five (5) additional years of Systems Administration experience may be substituted for a bachelor's degree.
• An active IAT Level II certification or higher in compliance with DoD 8570.01-M, such as CCNA Security, GICSP, GSEC, Security+, or SSCP.
• Minimum of two (2) years of experience as a Service Now Administrator/Developer.
• Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted Service Now instance, including performing required upgrades to core Service Now applications.
• Linux/UNIX system troubleshooting experience.
• Development experience using JavaScript or another high-level programming language.
• Familiarity with web-based user interface technologies, including HTML, XML, and CSS.
• Experience creating and maintaining technical documentation.
• Demonstrated ability to train and mentor junior team members.
• Excellent communication and interpersonal skills.

• Java development experience.
• Experience reviewing processes and implementing operational efficiencies.
• Service Now certifications, such as Certified System Administrator or Certified Application Developer.
• Experience supporting hybrid cloud environments.
• AWS experience.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1