ServiceNow Administrator​/Developer

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Full Time Odenton, MD, US

9 days ago Requisition

Salary Range: $ To $ Annually

Job Description:

Quevera is seeking a highly skilled Service Now Administrator/Developer with an active TS/SCI clearance with Polygraph to support mission-critical programs in Fort Meade, Maryland.

In this role, you will join a highly skilled team responsible for designing architecture and developing solutions that support organizational needs within a secure, hybrid cloud environment. You will administer, maintain, and enhance self-hosted Service Now implementations while developing workflows, service requests, integrations, and automation solutions that improve operational efficiency.

The successful candidate will bring strong hands-on Service Now administration and development experience, excellent communication skills, and a commitment to collaboration, continuous learning, and professional growth.

Job Responsibilities:

• Install, configure, troubleshoot, upgrade, and maintain self-hosted Service Now implementations.
• Create custom workflows to support organizational processes and requirements.
• Build service requests that meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using Service Now Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current Service Now usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine administrative and operational tasks.
• Create and maintain technical documentation.
• Train and mentor junior team members.
• Collaborate with technical teams and organizational stakeholders to deliver effective Service Now solutions.
• Active TS/SCI clearance with Polygraph.
• Ten (10) years of Systems Administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university. Five (5) additional years of Systems Administration experience may be substituted for a bachelor’s degree.
• An active IAT Level II certification or higher in compliance with DoD 8570.01-M, such as CCNA Security, GICSP, GSEC, Security+, or SSCP.
• Minimum of two (2) years of experience as a Service Now Administrator/Developer.
• Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted Service Now instance, including performing required upgrades to core Service Now applications.
• Familiarity with web-based user interface technologies, including HTML, XML, and CSS.
• Experience creating and maintaining technical documentation.
• Demonstrated ability to train and mentor junior team members.
• Excellent communication and interpersonal skills.

Desired Skills:

• Experience reviewing processes and implementing operational efficiencies.
• Service Now certifications, such as Certified System Administrator or Certified Application Developer.
• Experience supporting hybrid cloud environments.
• AWS experience.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training,…