Utility Billing Clerk

A skills test is required for this position. The calculator 10-key test must be taken during business hours at the City of Odessa Human Resources Office (411 W. 8th Street) before the closing posting date 8.21.26.

Summary:

Under basic supervision, processes payments and invoices for City services.

• Processes payments and invoices for City services and maintains account records; performs duties within scope of authority and training, and in compliance with City policies.
• Responds to billing and account questions from customers.
• Supports the departmental operations with regular and timely attendance.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Minimum Qualifications:

Education, Training and Experience Guidelines:
High School Diploma or GED required AND customer service experience.

• Principles of accounting, record keeping, and records management.
• Business and personal computers, and accounting software applications.

• Entering numerical data into a computer system with skill and accuracy.
• Resolving customer service problems.
• Establishing and maintaining cooperative working relationships with City employees.
• Communicating effectively verbally and in writing.

Physical demands and working environment:
Work is performed in a standard office environment.

Skills test: 10-key test at the City of Odessa Human Resources Office (411 W. 8th Street) with a minimum score of 80.

Salary: $19.13 - $23.96 per hour