It Help Desk Clerk
Listed on 2026-09-12
-
Administrative/Clerical
IT HELP DESK CLERK
Ector County Independent School District INFORMATION TECHNOLOGY - ODESSA, Texas Open in Google Maps
This job is also posted in Ector County ISD
Job DetailsJob : 4452136
Final date to receive applications: Sep 30, 2026 11:59 PM (Central Standard Time)
Re-Posted: Aug 07, 2026 5:00 AM (UTC)
Starting Date: Immediately
Job DescriptionJob Title:
Help Desk Clerk-Information Technology Wage/Hour Status:
Non-Exempt
Reports to: Help Desk Supervisor
Pay Grade: Clerical Pay 3
Dept. /School: Technology
Days: 227
Primary
Purpose:
Answer single point of contact technology phone line. Assess, prioritize and direct all calls to appropriate technology department. Record technology work orders as needed.
Education/Certification:
- High School Diploma/GED or Equivalent
Special Knowledge
Skills:
- Basic software and data entry
- Attention to detail and accuracy
- Customer service
Experience:
- Two years’ clerical or assistant experience
- Customer service
- Data entry
Responsibilities and Duties:
- Possess professional appearance and demeanor
- Ability to interact professionally with staff
- Ability to handle heavy call volumes
- Identify and escalates service requests promptly and appropriately
- Create and assign work orders for technicians with documentation to support issue
- Perform other duties as assigned
Ability to sit for prolonged periods of time. Maintain emotional control under stress. Ability to lift, carry or move up to 40 lbs. Must also have reliable transportation.
Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress. Frequent district wide and statewide travel; occasional prolonged or irregular hours. Work in warehouse and office environment. In addition, frequently lift and//or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper safety precautions.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.
Signature Date
Position Type: Full-Time
Salary: $125.60 to $175.36 Per Day
Support Staff >
Administrative Assistant
Support Staff >
Computer Support
Support Staff >
Network Services
Support Staff >
Secretary
- Mitch Davis , Director of Technology Support
- INFORMATION TECHNOLOGY
- Phone:
- Email:
Cody.
Davis
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