Clerk - It Help Desk Job Odessa area,Texas USA,Administrative/Clerical

Position: CLERK - IT HELP DESK

Help Desk Clerk-Information Technology

Reports to:

Help Desk Supervisor

Pay Grade:
Clerical Pay 3

Dept. /School:
Technology

Days: 227

Primary

Purpose:

Answer single point of contact technology phone line. Assess, prioritize and direct all calls to appropriate technology department. Record technology work orders as needed.

Qualifications:

Education/Certification:

High School Diploma/GED or Equivalent

Special Knowledge

Skills:

Basic software and data entry
Attention to detail and accuracy
Customer service

Experience:

Two years' clerical or assistant experience
Customer service
Data entry

Major

Responsibilities and Duties:

Possess professional appearance and demeanor
Ability to interact professionally with staff
Ability to handle heavy call volumes
Identify and escalate service requests promptly and appropriately
Create and assign work orders for technicians with documentation to support issue
Perform other duties as assigned

Working Conditions:

Ability to sit for prolonged periods of time. Maintain emotional control under stress. Ability to lift, carry or move up to 40 lbs. Must also have reliable transportation.

Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress. Frequent district wide and statewide travel; occasional prolonged or irregular hours. Work in warehouse and office environment. In addition, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper safety precautions.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.

Signature Date