Concierge - Sewell Ford Lincoln

Job Description

Concierge - Sewell Ford Lincoln

The Sewell Family of Companies is seeking a concierge who possesses strong communication skills, accountability, and a friendly demeanor to create a memorable first impression for our guests. As a receptionist, the individual will be responsible for greeting and welcoming guests with a friendly and professional discretion, answering and transferring calls, assisting with administrative tasks, and handling transactions. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment of delivering exceptional service to our guests.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

• Greet customers at the front desk/cashier counter in a pleasant and professional manner
• Maintain a friendly and helpful attitude when answering phones
• Compute customer bills
• Receive customer cash, checks, and credit card payments; record amount received.
• Issue accurate receipts to customers
• Provide cash refunds or credit memorandums to customers for returned merchandise
• Operate cash register
• Reconcile cash drawer daily
• Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
• Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
• Maintain and file repair orders, parts invoices, and rental forms; list missing documents
• Close all open invoices
• Assist service and parts department with telephone coverage
• Provide clerical and secretarial assistance to parts and service departments
• Work with the department manager to keep products, services offered, their features and value, and any price changes current
• Maintains a professional discretion
• Maintains a clean and organized work area
• Perform other duties as assigned
• Schedule:
  
  Monday through Friday, and rotating Saturdays - 7:30am-6:00pm

• High school diploma or GED
• Valid driver license and acceptable driving record
• Background and drug screening
• Ability to multitask
• Outstanding customer service skills