GSD Technical Specialist

Overview

Konica Minolta currently has an exciting opportunity for a GSD Technical Specialist I

• Perform basic technical support to resolve customer reported issues
• Provide technical advice as required on core products, technology and services
• Assists with customer specific engagements and managed deployments

• Follows prescribed process and procedures including systems, schedule adherence and tool utilization
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner to internal and external parties
• Handle inbound requests and escalations including support incidents, service requests, and orders using KMBS systems and following customer specific procedures and policies
• Utilizes listening skills to understand the nature of the customer request and determine best course of action including resolution of technical issues and proper handling of account specific procedures
• Identify urgent situations that require additional actions to satisfy the customers' needs including technical escalation of issue;
  Utilizes tools, system knowledge and other resources effectively
• Follow through on commitments, research as needed using available resources
• Identify and document troubleshooting examples to improve customer issue resolution
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Complete projects and tasks as assigned by management
• NOTE:
  Domain duties are detailed in specific job posting

• High school or equivalent
• Minimum 2 years' experience as help desk / service technician
• Proficent verbal and written communication skills
• Knowledge of systems and applications used to support a call center environment
• Aptitude to learn KM Product specific knowledge
• CompTIA A+, N+, Microsoft network and windows certifications preferred
• Good customer service and interpersonal skills
• Ability to problem solve and perform advanced troubleshooting with minimal assistance
• Computer skills - Microsoft Office, Word, Excel, Power Point
• Positive attitude and collaborates well with team members
• Detail Oriented
• Ability to multi-task work in a fast paced environment
• Could be subject to additional screening (background checks, credit check, drug testing, etc.) to satisfy customer security requirements for access to their network, systems, locations
• Occasional travel as requested
• Konica Minolta experience preferred
• Konica Minolta Outward Associate required within the first 6 months of employment
• NOTE:
  Domain skills are detailed in specific job posting

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.