Service Advisor

Dealership: L0026 All American Chevrolet of Odessa.

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customers what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customers for service needs.
• Offer a multi‑point inspection.
• Write accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support an upfront pricing guarantee.
• Obtain approval to review findings of multi‑point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain a clear understanding of services required and/or performed.
• Follow up with customers during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales to Service process is completed by welcoming the customer and explaining what will be provided.

• Strong attention to detail
• Sense of urgency
• Excellent communication skills
• Typing ability to enter repair orders efficiently
• Mathematical ability to calculate service costs and count change
• Basic computer skills
• Acceptable driving record and a valid driver’s license in your state of residence
• High‑school graduate or equivalent; 18 years or older required
• Drug‑free workplace commitment

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.