Outreach Counselor - Midland and counties

Outreach Counselor
- Midland and Surrounding Counties

Maximus is looking for an Outreach Counselor to support the Midland, TX area and surrounding counties. This important position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs. As an Outreach Counselor, you will utilize excellent in-depth knowledge of enrollment requirements, program information, and policies.

You'll also identify, develop, and build relationships with community, state, and faith-based organizations to enhance our presence in the community. Bilingual
- Spanish skills are preferred for this role, but not required. Please note- since this position requires local travel, it is critical that your application includes your up-to-date address as preference will be given to applicants who reside within reasonable commutable distance of the area served.

Why Join Maximus?
- Competitive Compensation - bonuses based on performance included!
- Comprehensive Insurance Coverage
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package
- Enjoy PTO, Holidays, and sick leave.

- Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform
- Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement
- Invest in your ongoing education and development.

- Employee Perks and Discounts
- Additional benefits and discounts exclusively for employees.

Essential Duties and Responsibilities:

- Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.

- Maintain updated knowledge of managed care as it relates to client supported programs.

- Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.

- Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.

- Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

Minimum Requirements
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

- Must be fluent in English and specified secondary language.

- Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas.

- May respond to email inquiries.

- Customer service is the primary function.

- Calls are non-routine and require deviation from standard screens, scripts, and procedures.

- Handles situations which may require adaptation of response or extensive research according to customer response.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- May handle escalated or unresolved calls from less experienced representatives.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.

- Understands implications of work and makes recommendations for solutions.

Program Specific Requirements:

- Bilingual fluency in Spanish preferred
- Required to travel within the region assigned
- High School diploma, GED, or…