Relationship Banker

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

The associate will engage clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM. The role requires accurately and efficiently processing cash transactions and conducting deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their goals.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively, confidently, and comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Applies strong critical‑thinking and problem‑solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Can be flexible to work weekends and/or extended hours as needed.

• Experience in financial services and knowledge of financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s degree or business‑relevant associate degree such as business management, business administration, or finance.
• Bilingual skills in Spanish.

• High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours per week: 40