Police Tele-Communicator I

Tele-Communicator 1

Reports to:

Chief of Police

Pay Grade:
Police Pay 1

Dept. /School:
Police Dept

Days: 227

To provide support to the public for emergency and non-emergency related incidents by dispatching calls for service to Police Officers serving the school district.

Education/Certification:

• TCOLE Tele-communicator license required of the position.
• Telecommunications Operator License through TCOLE-training must be done within six months of the date of hire. Must re-test every two years for this course.
• Sub-Agency User Administrator, or S.A.G.Y.
  
  - TLETS system designee who monitors certifications/TLETS authorities.
• TCOLE Ethics, course 3925.
• TCOLE Crisis Communication Tele-communicator, course 420.
• TCOLE Rules Overview for Tele-communicators, course 1305.
• LSLET
  543-Public Safety Tele-communicator course.
• Crisis Communication, course 2120.
• TCIC/NCIC Less than Full Access (CCH access).
• Group Crisis Intervention, course .
• Texas DPS, Introduction and overview, course.
• Texas DPS, TLETS Mobile Certification (Dl and Reg only) course.
• Group Crisis intervention, course.

Special Knowledge

Skills:

• Maintains proficiency and training requirements of a Telecommunications Operator License.
• Ability to get along with other employees and the public.

Experience:

• TCOLE Tele-communicator license required of the position.
• Must proficiently pass all TCOLE required courses and obtain license within the mandated times if candidate does not hold the TCOLE Tele-communicator license.
• Successfully pass a personal background investigation, psychological evaluation, medical physical, drug screen and oral interview.

· Receive and record emergency and routine business calls.

· Process and prioritize incoming calls for police, fire, and EMS assistance.

· Responsible for answering all incoming phone lines including 9-1-1 calls from schools.

· Provides support requests for Police and Fire, and EMS personnel.

· Provides Emergency Medical Dispatch (EMD) protocols to citizens requiring medical assistance.

· Ability to understand and proficiently use a Computer Aided Dispatch program.

· Have knowledge of District emergency plans in the event of crisis.

Mental Demands/Physical Demands/Environmental Factors:

• Willingness and/or ability to work extended shifts, holidays and weekends.
• work on an on-call basis, work overtime, work irregular duty assignments, work under undesirable and stressful conditions.
• Conform to department grooming standards.
• Perform various duties assigned by the Chief of his designee.
• Attend educational sessions as required.
• Travel out of town for one day or more.
• Maintains proficiency and training requirements of a Telecommunications Operator License.
• Regular attendance at work and arrives on time.
• Ability to get along with other employees and the public.

Maintain emotional control under stress. Some district travel; occasional prolonged or irregular hours.