Care Coordinator

Salary: $20.65 per hour. Sign on bonus may be available.

Shift
: M-Th 7:30am - 5:30pm F 8am - 12pm; may require a flexible work schedule;
Assigned work hours may change as the needs of the agency and clients change

Driving required
: Y

Settings
: office, field

The Care Coordinator works closely with the behavioral health patient, doctor and other clinic staff to ensure the patient has the resources and tools necessary to improve their mental health by providing access to high quality physical and behavioral healthcare in order to help reach wellness and recovery of the whole person. The Care Coordinator works closely with other team members to perform screenings, assessments and intake documentation in order to successfully enroll patients into services.

This position is also responsible for closing the gap in treatment by linking patients to access multiple types of services within the community and provide follow up to ensure the patient receives services with those providers to achieve their recovery goals.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience

Required:

At least 1 year experience in mental health field preferred.

Registration, Certification, Licensure or other Qualifications

Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to Permia Care's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months of hire.

• Meet with patients to set goals, determine needs and assist with needs identified.
• Coordinate patient care with other internal or external providers.
• Ensure all required forms are completed and renewed annually.
• Utilize community resources to assist patient in recovery from mental or physical illness and to provide access to services such as financial assistance, medication assistance food/housing, job placement or education.
• Track active patients and discharge those who are no longer active.
• Contact patients who no show to appointments.
• Schedule appointments in the EHR and notify patients of changes in their appointment.
• Complete, track and follow up on PAP applications.
• Provide PAP and Sample transaction slips to financial clerks.
• Follow up with patients who have been in crisis.
• Complete documentation within time frames given.
• Assist with meeting and reporting milestones and metrics.
• Responsible for verifying benefits and eligibility on all patients.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing Permia Care and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

• Fill…