Patient Services Specialist Endocrinology

Patient Services Specialist Endocrinology

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, the position processes charges for clinic services, files insurance claims, responds to requests for information from patients and insurance companies, and maintains related information for the department.

Employees may have cash‑handling responsibilities.

• Answer incoming calls, schedule appointments, and relay messages to the appropriate nurse
• Accurately enter and update patient demographics to ensure clean insurance claim submissions
• Respond quickly to patient and insurance company inquiries, including prior authorizations and referrals
• Verify insurance coverage and obtain required authorizations before scheduling appointments
• Make outgoing calls to patients for appointment reminders, rescheduling, and general clinic communication
• Document all communications in EMR
• Handle daily cash transactions, including accepting payments and performing end‑of‑day cash counts
• Attend and actively participate in monthly departmental meetings
• Maintain current knowledge of department and HSC policies and procedures to ensure compliance

• Medical clinic experience scheduling appointments, receiving patients, verifying insurance, and processing charges
• Electronic Medical Records (EMR) and Cerner experience
• Bilingual English/Spanish

• High School diploma or GED
• 1 year Customer Service, office, or related experience
• Additional education may substitute for the experience requirement

Schedule Details:
Monday – Friday, 8 am – 5 pm

Work Location:

Odessa

Occasional Duties:
Occasional travel to Odessa and Midland campuses

Pay Grade: $16.00 – $17.50 hourly (Hourly)

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.