Medical Support Assistant; Advanced

Summary

The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Health Administration Service (HAS). The incumbent's work impacts the administrative aspect of patient care - including access - scheduling/coordinating appointments using advanced clinic access principles - collecting - and updating demographic and insurance information - consult scheduling - patient processing - and customer service.

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/30/2026

• Citizenship:
  Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience
• No experience required
• Education
• High school diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None Physical Requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations:
  In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates
• Experience:
  
  One year of experience equivalent to the GS-5 grade level
• Demonstrated Knowledge
  - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below: i
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• ii
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• iii
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• iv
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• v
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• vi
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Preferred Experience:
  
  Experience of working in a clerical or administrative office
• Experience with scheduling in an appointment system or calendar
• Ability to communicate and provide customer service to a wide variety of population
• Ability multitask using multiple systems to get the job done
• Reference: For more information on this qualification standard - please visit https://(Use the "Apply for this Job" box below). Standards/
• The full performance level of this vacancy is GS-06
• Physical Requirements:
  
  Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

• Total Rewards of a Allied Health Professional Duties include but are not limited to:
  The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e PACT) and performs receptionist duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• The AMSA is able to independently manage position…